Orchesta turns email-driven work into an intelligent operating desk that reads, decides, drafts, routes, follows up and reports - while keeping people in control.
AP inquiries · AR · Lead management · Supply chain · Service desk · Your process
Keep the channel your team already uses. Orchesta adds structure, intelligence, workflow and traceability around it.
Payment queries, invoice questions and statements become structured cases matched to ERP/AP context.
Remittances, disputes and short payments are read, structured, routed and followed through without re-keying.
Turn incoming enquiries into structured leads, capture source and requirements, and prepare the next response immediately.
Order confirmations, delivery questions and capacity requests stay connected to the relevant order and owner.
Requests, onboarding and access tasks become routed work items with context already captured.
Fields, workflow, prompts, integrations, templates and automation are all configurable.
The orchestration engine is common. The data, rules, APIs, actions, prompts and automation are configured to the process.
Orchesta reads supplier emails or chats, identifies invoice/payment intent, extracts invoice number, supplier and amount, calls the ERP/AP system for current status, prepares the right answer, and keeps the case moving until closure.
REST/SOAP/API gateway, middleware or secure service layer can expose invoice, PO, vendor, payment and approval data.
Auto-draft standard answers, send reminders, chase owners, update status and escalate aging cases.
High-risk, missing-data or exception cases stay approval-gated; low-risk types can earn auto-send later.
Orchesta does not replace the accounting system. It orchestrates work around it and retrieves facts when needed.
Supplier asks “When will INV-28471 be paid?” → Orchesta extracts invoice → ERP API returns approved / payment run Friday → response drafted → user approves → reply sends → case closes when supplier confirms.
AR emails are matched to customers, invoices and open items. Orchesta can read remittance information, identify disputes, retrieve receivable data, draft collection responses, route deductions and schedule the next follow-up automatically.
Generate personalized follow-ups based on aging, history, promises and customer context.
Extract remittance references and hand structured data to the downstream cash application process.
Create a case with reason, amount, invoices and evidence; assign the right resolution team and chase until resolved.
Customer master, AR aging, open invoices, payment history, dispute status and cash-application context can be retrieved through secure APIs.
Customer says “We paid these three invoices yesterday” → Orchesta extracts references → checks payment/cash status → drafts acknowledgement or requests remittance detail → schedules follow-up if unapplied.
Orchesta converts website enquiries, directory leads, inbound emails and conversational interactions into structured leads, enriches the context you already have, drafts a relevant response and keeps follow-up from disappearing into someone’s inbox.
Create or update Salesforce, Dynamics, HubSpot or your own lead system through APIs.
Use the lead’s actual request and prior conversation to draft the next message rather than send generic sequences.
Assign by geography, service, value, language, franchise, product or any rule you configure.
Order confirmations, delivery questions, shortages and capacity responses are classified and linked to the correct PO, shipment or supplier. Agents can retrieve operational status, draft the next action and chase until the exception is resolved.
Bring PO/order/shipment status into the conversation without asking a person to search three systems.
Route shortages, late deliveries and capacity exceptions to the team that can act.
Record promised dates and chase automatically when the commitment passes.
Requests are understood before they reach the queue. Orchesta extracts what was asked, checks knowledge or business systems, drafts the answer where possible, creates the right task where action is required, and keeps the requester informed.
The platform is not hard-coded to AP, AR or service. Define your entities, fields, statuses, actions, integrations, prompts, permissions, reminders and reporting model and reuse the same agentic operating layer.
Referral management, onboarding, claims intake, order desk, customer enquiries, employee requests, compliance review, franchise enquiries and more.
Read data, create/update records, invoke an approved transaction, attach documents, query status or call a downstream workflow.
Trigger reminders, escalations, approvals, scheduled checks, customer updates and operational reporting.
Orchesta can expose the same process intelligence through a website or portal chatbot. The chatbot is the conversation layer; the agents behind it can identify the request, retrieve ERP/CRM data through APIs, create or update work, ask for missing information, draft or deliver a response, schedule follow-up and hand off to a person with the full case context. This gives customers real action - not only question-and-answer chat.
Chat is one way users can interact with Orchesta. Behind every channel, specialized agents classify, retrieve data, act, draft, route, follow up and maintain an audit trail.
Administrators change the operating model themselves. No release cycle. No professional-services ticket for every rule change.
Prompts are visible. Rules are visible. Changes are versioned. Teams can see why a case moved, where a value came from and why a response was drafted.
See workload, ownership, response times, backlog and how AI-assisted work is performing - without asking anyone to maintain a spreadsheet.
The site should sell trust with architectural facts - not badges you do not yet have.
A separate customer database architecture avoids mixing another customer’s rows into the same logical dataset.
Deploy data and AI processing in the selected region where your architecture supports that requirement.
Replies can remain approval-gated by default, with broader automation enabled only for chosen work types.
Record prompts, outputs, decisions, configuration changes and the evidence behind extracted values.
Mailbox access, what sends without you, where your data sits, and what happens when the engine does not know something.
No. Orchesta runs either way. Connect a mailbox and it reads and replies directly; or bring the mail in yourself and it hands the finished reply back for you to send from your own Outlook - which is how a franchise runs on an address head office owns, or a team whose IT will not hand over credentials.
Not by default, and never silently. Every reply waits for a person until you decide otherwise - and you decide it per kind of work, once that kind has a record of being right. The engine also records, on every message, why it could not have answered on its own.
It leaves the field empty and says so. A guessed value is worse than a blank one: somebody rings a wrong number or credits the wrong source and never finds out why. A missing fact can block a reply or route the case to whoever can supply it.
No. Orchesta is the layer around the work arriving by email, before it reaches those systems. It reads from them when a process needs a fact they hold: an invoice status, an order, a customer record - and it writes nothing back that you have not configured it to.
In the country you choose. Every customer has their own database - not a shared one with a column naming them - and it sits in the region you pick when you are set up. The United Kingdom and the United States today; another is a deployment, not a rewrite.
It is priced per process, and it depends on how much mail a desk actually handles. Tell us the process and roughly the volume and we will give you a number rather than a range.
It is configuration, not an implementation project. A new desk is its fields, its statuses, its wording, its rules and who works it: the same engine underneath. Customers run accounts payable, lead management and a service desk side by side without a second system.
The strongest demo for Orchesta is not a canned scenario. It is the buyer’s own work being read, structured, routed and made answerable.